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Manchester | Scotland

Who's responsible for lost airline luggage

Sketch for CBC's 22 Minutes

It's tough facing everyday frustrations without having anyone to vent your anger at...

But as this sketch from the Canadian TV show 22 Minutes illustrates, it has to be *somebody's* fault – even if it's not the customer service rep you must speak to.

So who, ultimately, is accountable?

Published: 18 Jan 2024

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